Service Terms and Conditions

Introduction: These Terms and Conditions set out the service terms governing the provision of services (the "service" or "services") between the supplier and the person or entity engaging the service. By making a booking you accept these terms of service, agree to comply with them, and confirm that any person acting on your behalf is authorised to do so. These service provisions form a binding service agreement that governs how the service is booked, paid for, supplied, and cancelled. The following clauses explain the contractual relationship and practical arrangements.

Scope and Definitions

For the purposes of these Terms & Conditions, "Client" means the person or organisation booking the service; "Supplier" means the party providing the service; "Booking" means a confirmed schedule for provision of the service; and "Service Fee" means the total amount payable. These service terms apply to all bookings unless otherwise agreed in writing. Where specific service descriptions exist, they form part of the contract provided they do not conflict with these general terms.

Acceptance and Booking Process

Bookings are accepted in accordance with the Supplier's booking procedures. A booking is confirmed only when the Supplier issues a written confirmation or other acceptable acknowledgement. The Client must provide accurate information at the time of booking, including access instructions, relevant site details and any constraints that may affect safe or lawful provision of the service. The Supplier reserves the right to decline or cancel any booking where required information is not provided or where the requested service falls outside the Supplier's capabilities or legal obligations.

Quotation and Pricing Prices quoted for services are based on information available at the time of quotation and are subject to change where that information subsequently changes. Estimates are provided in good faith and are not guaranteed fixed prices unless the Supplier expressly states otherwise in writing. Any additional work, unexpected complexity, or changes requested after confirmation may incur extra charges. All fees are exclusive of any applicable taxes or levies, which will be charged where required.

Payment Terms Payment shall be made in accordance with the payment schedule set out at the time of booking. The Supplier may require a deposit, part payment or full payment prior to commencement of services. Accepted payment methods will be stated at booking. Failure to pay amounts on the due dates entitles the Supplier to suspend performance until payment is received, and to charge interest on overdue sums at a reasonable commercial rate. Risk in any goods or materials supplied passes to the Client on delivery or as otherwise agreed.

Invoices and Receipts The Supplier will issue invoices in respect of sums due. The Client should notify the Supplier promptly if any invoice is disputed, and must still pay any undisputed amount. Receipts will be issued once payment is received in cleared funds. The Supplier reserves the right to recover any costs incurred in collecting overdue debts.

Changes, Amendments and Variations Any change requested to a confirmed booking must be agreed in writing. The Supplier will use reasonable endeavours to accommodate changes but cannot guarantee availability. The Supplier may charge for variations, and where changes reduce the scope of work the Supplier may adjust the agreed price to reflect any non-recoverable costs incurred. Cancellation and refund provisions remain applicable.

Cancellation by Client The Client may cancel a confirmed booking subject to the Supplier's cancellation policy stated when the booking was made. Where a cancellation fee applies, it will be calculated to cover reasonable costs and lost opportunity to provide services to others. To avoid doubt, short-notice cancellations or failure to provide access may attract the full price of the scheduled service where costs have already been incurred.

Supplier Cancellation The Supplier may cancel a booking where it is unable to perform due to factors beyond its control, including but not limited to health and safety concerns, unlawful instructions, inability to access the site, adverse conditions, or regulatory restrictions. Where the Supplier cancels for reasons within its control, it will notify the Client and offer a refund or rearranged date. The Supplier bears no liability for losses caused by cancellations arising from circumstances beyond its reasonable control.

Refunds and Credits Refunds, where applicable, will be processed in accordance with the Supplier's refund procedures and any statutory rights. The Supplier will not be obliged to make a refund where the Client has breached these terms or where the services have been performed as agreed. Credits may be offered at the Supplier's discretion and will be subject to expiry terms where stated. All refunds are payable to the person or entity that originally made payment.

Access, Facilities and Client Obligations The Client must ensure that the Supplier has safe and timely access to the premises and any necessary facilities, parking or permits, as required to perform the service. The Client remains responsible for ensuring the work area is safe and complies with applicable regulatory requirements where relevant. The Client should inform the Supplier of any known hazards, statutory constraints, or requirements affecting performance.

Health and Safety The Supplier will comply with applicable health and safety obligations and conduct services in a safe manner. The Client must also comply with any reasonable instructions aimed at preserving safety. The Supplier may suspend or refuse to perform work if it considers that proceeding would create an unacceptable risk to persons, property or the environment.

Liability and Limitation Except where expressly provided otherwise, the Supplier's liability to the Client in contract, tort (including negligence), breach of statutory duty or otherwise shall be limited to direct losses and shall not exceed the total amount paid by the Client for the relevant service. The Supplier will not be liable for indirect, special or consequential losses including loss of profit, loss of business, depletion of goodwill or similar losses, in each case whether foreseeable or not. Nothing in these terms of service seeks to exclude liability for death or personal injury caused by negligence, or for any other matter which cannot be excluded by law.

Indemnity The Client shall indemnify and hold harmless the Supplier against all liabilities, costs, damages and expenses arising out of the Client's breach of these terms, misuse of the Supplier's services, unlawful instructions, or failure to disclose relevant information. This indemnity includes reasonable legal costs incurred in defending any claim brought by a third party as a result of the Client's actions or omissions.

Insurance Where appropriate, the Supplier maintains standard commercial insurance relevant to the services provided. The Client may (where applicable) be expected to maintain their own insurance, including public liability and contents insurance, to cover their own risks and any liabilities that arise from their actions or omissions that fall outside the Supplier's responsibility.

Waste Handling and Environmental Compliance The Client must advise the Supplier at booking of the nature and volume of any waste or materials to be handled or removed. The Supplier will manage waste in accordance with applicable waste regulations and responsible environmental practices where the Supplier has responsibility for disposal. The Client must not present hazardous or controlled wastes without prior agreement and appropriate documentation. Where hazardous materials are discovered at the site, work may be suspended and additional charges applied for safe handling and lawful disposal.

Legal and Regulatory Requirements The Client and Supplier must each comply with relevant regulatory obligations that apply to the services. This includes lawful handling, storage and disposal of waste, appropriate licensing or permits where necessary, and adherence to health and safety standards. The Supplier's duties are subject to statutory constraints; compliance obligations that fall to the Client remain the Client's responsibility and the Supplier accepts no liability for breaches caused by the Client.

Data Protection and Confidentiality Where personal data is processed in connection with the supply of services, both parties will comply with applicable data protection obligations. Personal data will be used only for the purposes of delivering the service and for administrative and accounting requirements. Confidential information disclosed during the relationship must be kept confidential and used only for the purpose for which it was provided, except where disclosure is required by law.

Intellectual Property All intellectual property rights in any materials produced by the Supplier remain the Supplier's property unless otherwise expressly agreed in writing. The Client is granted a limited licence to use deliverables solely for the purpose for which they were provided. The Client must not reproduce or exploit Supplier materials beyond the scope of that licence.

Dispute Resolution In the event of a dispute arising under these service terms, the parties will seek to resolve the matter through good faith discussions. If settlement cannot be reached by negotiation, either party may pursue formal resolution through mediation or other agreed alternative dispute resolution before commencing court proceedings. This approach aims to reduce cost and delay associated with dispute escalation.

Governing Law and Jurisdiction These Terms & Conditions and any contractual relationship formed by a booking shall be governed by and construed in accordance with the laws applicable in the United Kingdom, and the courts of the relevant UK jurisdiction shall have exclusive jurisdiction to resolve any dispute arising from or in connection with these terms, subject to any mandatory legal rights that apply.

General Provisions The Client may not assign or transfer any rights or obligations under these terms without the Supplier's prior written consent. The Supplier may assign or subcontract its obligations provided the performance of services is not materially affected. No waiver of any right under these terms is effective unless in writing. If any provision is found to be invalid or unenforceable it will be severed and the remaining provisions will continue in force.

Entire Agreement These terms of service, together with any specific written agreement, comprise the entire agreement between the parties relating to the supply of services and supersede any prior agreements, understandings or arrangements. Any variation to these terms must be agreed in writing by authorised representatives of both parties.

Interpretation In these terms, headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa, and references to persons include corporations and entities. References to laws or regulations include amendments and re-enactments.

Severability and Survival If any provision of these terms is held to be invalid or unenforceable it will be severed from the agreement and the remainder will continue in full force. Clauses intended to survive termination, such as payment obligations, liability limitations, indemnity and confidentiality, shall remain enforceable after termination.

Termination Either party may terminate the contract where the other party commits a material breach that is not remedied within a reasonable period, or where the other party becomes insolvent or is otherwise unable to meet its obligations. Termination does not affect accrued rights or liabilities. On termination the Client must pay the Supplier for all work carried out and costs incurred up to the date of termination.

Acknowledgement By proceeding with a booking the Client acknowledges that they have read, understood and accepted these terms and conditions and agree to be bound by them as the contractual framework for the provision of the services.